Returns are accepted only in same manner as dispatched, this must be accompanied by a copy of your delivery note, full contact details, a note detailing the circumstances of return and your desired outcome.
Items must be returned to the address provided below on a recorded service to guarantee their arrival. We can not process a refund unless all these conditions are met. Refunds will be processed only through your original payment method and will be for the item cost only; we do not refund P&P charges. Some custom items will incur a restocking charge such as "cut to length" and personalised items, this can be up to a maximum 25% of the item value.
Please return your item to:Returns - A1 DecoyChestnut HouseChesley HillWick, Bristol,BS30 5NE